Welcome to the 2021/2022 membership year.

The College recognizes that 2021/2022 renewal was not without challenges; most of which came in the form of recording continuing competence activities. 2021/2022 was the first year that regulated members had to meet the full CC program credit requirements, including the completion of the required learning.

While it has been expressed to the College that the member portal presents frustrations, it was never so clear as this past renewal. I want to offer a sincere apology for the frustration and added stress this process created for members during a time in which these are both already heightened.

The issues identified during renewal continued to validate the feedback that the 2021 Member Survey had already confirmed for us. More than 30% of members participated in the 2021 survey and provided more than 4,800 open-ended comments to the qualitative questions. A large area of concern was the member portal. Many comments received were about the useability, outdated technology, claiming Continuing Competence credits being overly convoluted and that it is not mobile friendly.

Please know that we have heard these concerns and have already taken steps to correct this structure. Through an open RFP process, the College researched several member portal systems and this summer made the decision to move our data and platform to the Alinity platform, offered by Alberta-based SoftWorks Group Inc. Alinity is a trusted membership database program developed in Alberta specifically for regulated healthcare professions. Several of the other healthcare colleges in the province also trust their systems and data to the SoftWorks Group, as their programs fully align with the Personal Information Protection Act (PIPA), Personal Information Protection and Electronic Documents Act of Canada (PIPEDA) and healthcare legislation.

This new program will provide a much needed, and long-awaited facelift to the member portal, which will also focus on addressing the issues with recording CC credits, becoming mobile-friendly and enhancing the overall useability. Alinity will also be able to integrate with the College website to create a more fluid process of moving between the two platforms and offer additional opportunities, including a member-specific app.

During this period of transition there may be outages as we move data safely. Notices of any outages will be communicated in a timely manner through the website and social media channels. Please be patient with us through the process as we move toward to better support you so you can continue to focus on offering the best care to Albertans.

If you have any questions, please email communications@ABparamedics.com.

Wendy Dugas, CEO