Professional conduct is expected of all regulated members of the College and is outlined in the Standards of Practice and Code of Ethics.

As a co-regulating health profession in Alberta, it is the College’s legislative requirement to ensure appropriate regulation of members’ conduct as it applies to the protection of the public.

A complaint is a formal written allegation of misconduct made against an individual or entity. All complaints are handled in accordance with the requirements set out in the Health Professions Act (HPA).

Public/Patient Reporting

If you have any questions about filing a complaint, we are happy to speak with you to help you determine the best way to address your experience. Please feel free to contact the College to make sure you fully understand the formal complaints process.

If you are sure you want to proceed with a formal complaint, please fill out the Complaint Form for Public. We are not able to accept anonymous complaints or complaints submitted by multiple individuals. Each person must submit their own complaint, even if it involves the same regulated member. If you have concerns about the conduct of more than one regulated member, you must submit a complaint form for each regulated member.

Employer Reporting

Employers have a mandatory duty to report unprofessional conduct of regulated members in their employment. If an employer terminates, suspends or the regulated member resigns as a result of unprofessional conduct, the employer must provide timely written notice to the College using the Complaint Form for Employers.

When you submit your complaint, a copy will be emailed to you for your records and is your confirmation that it has been submitted to the College. Upon receipt of an employer complaint, the College’s will initiate the complaints process with the employer as the complainant.

More information is available in our Employer Reporting Details and Requirements.