As not all first responders are registered with the College, it is important to make sure the practitioner you’re concerned about is a regulated member of the College. If you’re not sure, please use the Verify a Memberoption through this website or call the College to confirm.
It is also important to make sure your complaint is regarding professional conduct.
Second, consider going to the employer, as our regulated members work in many different placements throughout the province. If you know the employer of the practitioner you are concerned about, you may be able to address the issue through a less formal channel to achieve a resolution faster. The employer has a responsibility to manage concerns about their staff, including regulated members and most concerns can be managed at this level.
If you are sure your complaint is related to a regulated member of the College, your concern involves unprofessional conduct on or relating to the practitioner’s delivery of paramedical care and you’re not comfortable contacting the employer, you may consider submitting a complaint.
If as a complainant you would like to appeal the Complaints Director’s decision to dismiss (or request to have the decision reviewed), you may request in writing and clearly indicate the reasons for the appeal/review. Requests must be received by the College within 30 days of receipt of the original letter that outlined the decision.
The request must include a $100 cheque or money order for the non-refundable application fee.
Note: Complainants who are unable to pay the application fee due to financial circumstances may apply to have the application fee waived. Contact the Hearings Director for the appropriate request waiver.
Please note: Complainants are not permitted to appeal or request a review of the decision made at a hearing by the hearing tribunal.