When a complaint is referred to an investigation, an Investigator who does not know the individuals involved in the complaint, carries out the investigation process to find out the details/facts about the conduct alleged in the complaint.
The investigator will:
- Interview the complainant
- Collect relevant documentation
- Speak to witnesses
- Interview the practitioner
When a complaint goes to an investigation, the practitioner will receive:
- Confirmation that an investigation will be conducted
- The name of the investigator
- A copy of the signed complaint report form (the practitioner is entitled to know the name of the person who submitted a complaint against them)
- Information regarding their right to be represented by legal counsel
- Direction to cooperate with the investigator
The investigator may copy or keep copies of any of the items produced; and may investigate any other matter regarding the investigated practitioner that arises in the course of the investigation.
Once the investigation is complete, the Investigator prepares an objective report detailing the information discovered and collected in the investigation process. The investigation report is submitted to the Complaints Director.
After reviewing the report, the Complaints Director is required to decide if there is sufficient evidence of unprofessional conduct. This means addressing the following questions:
- Did the alleged incident(s) occur?
- Was the practitioner responsible for the incident(s)?
- What factors contributed to the situation(s)?
- Did the actions of the practitioner fall under the definition of unprofessional conduct?
The Complaints Director then decides to refer the matter to a hearing or dismiss the complaint.
We make every effort to complete a thorough investigation in a timely fashion, however there are many individuals involved in the process and the time to complete an investigation is variable and dependent on many factors, including availability.