This form is for use by members of the public/patients to report complaints regarding regulated members of the Alberta College of Paramedics.
- Regulated members who are self-reporting, please use the self-reporting form.
- Employers, please use the employer complaint form.
First Steps
Do you have the name of the regulated member about whom you wish to submit a complaint?
The College cannot accept a complaint without the paramedic’s name. As a regulatory body, the College does not employ or dispatch individual paramedics to EMS calls. Paramedics are employed and dispatched by organizations such as Alberta Health Services, various sub-contractors, and independent municipalities and companies across Alberta. As the College does not have access to EMS dispatch records nor your personal health information, we cannot obtain a member’s name for you.
To obtain the name of a regulated member:
Contact the AHS Records Management Clerk at 403-955-9662. You may request the name(s) of the paramedic(s) who attended your call and/or your Patient Care Report (PCR). The PCR will contain the paramedics names and the details of the care provided.
Once you have the member’s name, proceed with filling out the form below and submit your complaint. You can include the PCR as part of your complaint (if available).
- If you have a complaint about more than one member, submit one complaint form per member.
- Complete the form with as much detail as possible